FAQ

1. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, and Apple Pay.

2. Do you ship internationally?
Currently, we ship only within the United States.

3. How long does shipping take?
Orders are processed within 1–2 business days. Standard delivery typically takes 2–5 business days depending on your location.

4. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your package.

5. What is your return policy?
We accept returns within 30 days of purchase. Return shipping is free, there is no restocking fee, and all items are eligible—no final sale items. Refunds are processed within 14 business days of receiving the return.

6. Can I exchange an item?
Yes! If you’d like to exchange an item, please contact our support team at samatakaydin@gmail.com or +1 (838) 209-0713 for instructions.

7. What if my order arrives damaged or defective?
Please contact us immediately with photos of the item. We will provide a replacement or full refund at no extra cost.

8. How do I contact customer support?

• Email: samatakaydin@gmail.com

• Phone: +1 (838) 209-0713

• Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)

9. Can I change or cancel my order?
Orders can only be modified or canceled before they are shipped. Please contact us as soon as possible.

10. Are your products authentic?
Yes! All Gravitap products are 100% authentic, high-quality, and street-ready.